The future of automated passenger procedure 2025

Designing a vision, concept embodiments and defining a set of standards for automated passenger procedures in 2025, using biometric data.

Goal
Designing a vision, concept embodiments and defining a set of standards for automated passenger procedures in 2025, using biometric data.

Vision
Automated passenger procedure should enable efficient flows of passengers that allow passengers to feel welcome to maintain a sense of connectedness with their social group.The future automated passenger procedure should induce five values of : comfort, control, entertainment, respect and flow.

Concept
The final product is the combination of all the checkpoints in a single service. The model consists of two separate parts: the first guides passengers to the check-in, baggage-drop and HMD; while the second includes WTMD and border control.

The design gives both individual and group travellers the option of staying together during the first two checkpoints ( check-in and baggage-drop), and separates them at the WTMD and border control.

The design of the flow procedure induces feelings of comfort and privacy in the passengers. The flow is considered as being comfortable and private, as it accepts only one group at a time, and the members can stay together during the procedure.
The final flow procedure also accounts for the need and values of efficiency and transparency. The flow is organised in one place and works together, therefore passengers have an overview of the procedure and can go follow the flow without any hassle.



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